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Moorfields Private Eye Hospital

Ophthalmology

1. I did not receive a letter from Moorfield hospital before my private cataract op, though the doctor’s secretary has warned me to expect one. 2. After I arrived in the hospital for my day case, I was asked on three different occasions to give full details of my existing medications and allergies, which were taken down in writing on different pieces of paper. I would have expected these to have been recorded before the day of the operation. I also expected these would have been recorded once into a computer system. The risks of incorrect data recording from multiple manual notetakings is very high. I was also subsequently asked twice to confirm these details after I had entered the operating suite, which seemed very appropriate. However, that also suggested the anaesthetist and surgeon may have had limited confidence in the quality of the records they were presented with. 3. I was dealt with by about six different nurses during my time on the ward. They were all kind, gentle, attentive and encouraging. However, all but one had only a limited grasp of spoken English apart from standard phrases and, in particular, of written English. I would not have had a high level of confidence in the notes some of them made. 4. The pre and post op briefings by the nurses were limited to the written generic documents I was given to read in the ward. I did not know, of course, what questions to ask because this was my first visit to Moorfields. For example, I was not shown how to administer eye drops other than have the briefing note read to me. I assumed I did not have to start the drops until the following day, as implied in the briefing note. On reflection that was a mistake. I should have started as soon as I got home.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I arrived an hour before my appointment for my MR angiogram with and without contrast, which was my 2nd review since having my brain aneurysm coiled at The Cleveland clinic. We were told I would probably be called earlier than the appointment time, but by the time I was called and the appropriate questions asked, I was passed my appointment time by at least 10-15 mins. I was then informed that I would only be having the procedure without contrast, which was not what had been scheduled. Plus, to ensure my check was as thorough as possible to check for any other aneurysms having the contrast would have given me more reassurance that everything was all clear. Having travelled from Worcester to London to have this procedure, I was disappointed to be told 3 times when I repeatedly queried why I was no longer having the test with and without contrast that it wasn’t necessary. But, I did wonder whether it was because they were running behind! This procedure was being paid for through my medical insurance so would have been covered in full. Therefore, I do not feel fully confident and happy with the service I was provided.

Dr Ajay Mathew Abraham

Rheumatologist

I had a case of reactive arthritis in my knee (a symptom of my ongoing Ankylosing Spondylitis) and found the NHS rheumatology department in north Wales unresponsive to a sudden change in my condition like this. It felt like the remedy would have taken months if I had relied on the NHS. From my first appointment Dr Abraham worked with me to find the best remedies to address the issue in a timely manner so I could recover for my upcoming holiday. He was happy to explain his thinking and the positives and negatives of the possible medications. My resulting understanding enabled me to make the most of the fluid aspiration, steroid injection, steroid tablets and exercise to recover as quickly as possible whilst ensuring I was well within the limits of safe medication. I found working with Dr Abraham was very good and it made a difficult situation as positive as possible. From my experience I would recommend Dr Abraham to anyone requiring a rheumatologist in the North Wales/North west England area.

Mr Sameer Trikha

Ophthalmologist

My experience with Mr Trikha at the Runnymede, has been amazing and absolutely life changing. From the moment I met him at my initial consultation, he was reassuring, explained all of my options for cataract surgery extremely well and professionally and he certainly knows exactly what he is doing. I had double cataract surgery and I was so frightened initially, but there was no need to feel like that. The whole process was wonderful and all of the staff involved at The Runnymede Hospital, were just wonderful, friendly and caring. I felt like I was their only patient, with the way they dealt with me. I have had my life changed now with my new eyes!!! I am so happy again and feel that a huge weight has been lifted off of my shoulders. I would like to say a huge thank you to everyone and I have to say to anyone that is going to have cataract surgery, performed by Mr Trikha, and at the Runnymede, DO NOT BE SCARED as you are in the best hands !!!!! Thank you all so much !!!

Mr Sami Habal

Ophthalmologist

Mr Sami Habal is not only a Consultant and Ophthalmic Surgeon but a specialist at the top of his field. His expertise and knowledge is clear when he speaks to you with kindness and concern and genuine interest in you as a person. Mr Sami Habal is also an absolute gentleman. Always polite and friendly with a warm and welcoming personality. The appointment was for my Husband but he included me in every aspect, explaining procedures and expectations and showing us images of the eye condition. He was extremely helpful and responsive to emails and phone calls with no delays waiting for replies. The initial consultation and all follow ups were included in the complete price quoted which was very useful as we were self funding. His service was outstanding in all aspects which is a rare quality to find these days. We are very satisfied with the outcome and would recommend him 100%

Mr Lalin Navaratne

General Surgeon

Dr Navaratne and his team are exceptional. Dr Navaratne is thorough and listens before making assessment - I went to Dr Navaratne for a second opinion and would highly recommend him. My key hole surgery for gall bladder removal was seamless literally and everything explained before commencement. As most of us are not in the world of medicine, Dr Navaratne and his team make sure you know what is happening which ultimately takes away the fear. His own team recommend him as the best and would refer family if the need should arise - so that is the ultimate recommendation. From the first inquiry to continued correspondence throughout til post op follow up highly recommend this team headed by Dr Navaratne at the Lindo Wing St Mary’s

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

The Assessment has been life changing. As an adult it was a difficult decision to get assessed later in life - but we made the transformative choice in choosing Dr Róisín and Shauna. They were kind and understanding and made us feel relaxed and at ease, in a safe, non judgemental environment. They have a way of getting people to open up and are professional/extremely knowledgeable in their field of expertise. I would recommend without hesitation. If you are considering getting assessed - go for it! Their knowledge and empathy made us feel supported and understood. We'd recommend Dr Róisín and Shauna without hesitation and I am looking forward to their ongoing help throughout this life changing journey.

Arbour Clinic

Osteopathy

Kerri’s knowledge is clearly extensive, and her technique is incredibly effective. I left each session feeling significantly better, not just physically, but also reassured and confident that I was in expert hands. She goes above and beyond to explain everything in a clear and approachable way, and she tailors her treatment to suit individual needs rather than using a one-size-fits-all approach. I can’t recommend Kerri highly enough she is truly outstanding at what she does. If you’re looking for a skilled experienced and superb osteopath, look no further

Priory Wellbeing Centre Harley Street

Psychiatry, Psychology

I cannot recommend Dr Emily Fletcher at The Piory enough. From the very first session, Dr Emily created a warm, nonjudgmental space that made it easy to open up and working through a challenging time in life. What sets Dr Emily apart is the genuine compassion, deep insight, and thoughtful guidance offered throughout our work together. She helped me develop tools to live fully and cope with challenges. Work with her has made a real difference in my life. Thank you Dr Emily!

Venturi Cardiology

Cardiology

I felt the clinic was too relaxed and didn’t come across as a professional space . The staff were pleasant but there were people wandering about casually , not sure why they were there ? No one at the desk when I got there and someone had to go and find them . It took me 50 mins to get there only to be told I couldn’t have the scan I needed for medical reasons - I should have been made aware of this before I got there in my opinion.

Dr. Arindam Das

Paediatrician

Amazing doctor, listened to everything we said. He went right through my daughter’s history and couldn’t have been more helpful if he tried. Hopefully sorted an issue through one conversation . Anything we asked was never too much trouble to answer, he has gave us answers that we have never had explained to us . He examined my daughter thoroughly So glad my daughter has him as a doctor now.

Mr Michael James Grant

Orthopaedic Surgeon

I couldn’t be happier with the work Mr Grant performed on my knee especially when it turned out to be a bigger surgery once I was on the table truly talented surgeon and the help during recovery was excellent. Glad to have had a surgeon that takes great care of his patients from start to finish, he takes great care in his work and it really shows highly recommend.

Mr Christopher Anderson

Urologist

The process was highlighly professional and efficient, providing clear diagnosis of the initial investigation findings and pragmatic assessment of my options for further investigation/treatment. This led to a prostate biopsy to eliminate uncertainty which was performed at relatively short notice with excellent care and results provided shortly afterwards.

Dr. Abraham Neduvamkunnil

Paediatrician

As a parent, I want to show my appreciation to Dr Abraham as he was thorough, patient, polite and very much understanding to the reason of why we attended and explained everything in a way I could understand and broke the medical terminology down which really helped my son who is 10 understand too Thank you for your help so far Dr Abraham

The Forbes Clinic

Allergy Medicine, Holistic Therapy, + 4 more

I’ve met & worked with three different practitioners at The Forbes Clinic. All have been professional, knowledgeable, and, above all, have a genuine interest in you and in helping you heal A special mention to Rachel & Nicola’s excellent administration. Without it the magic wouldn’t happen!

Nuffield Health Parkside Hospital

Breast Surgery, Dermatology, + 15 more

My surgery was successful. I was given just what I needed and felt comfortable throughout my care and treatment. I am most grateful to Mr Sherafat. Advice to other patients - think hard about your activities and what things are most important to you.